#Crunch fitness nyc professional

The current receptionist should not be working at any service desk: he does not have the ability to fill a front desk position because he lacks the customer service training and skills.Īfter complaining twice about this individual, he continues the same behavior. I left NY Sports Club to come to Crunch because that gym’s quality was declining but never once was the receptionist there rude to me or exhibit such street behavior. That’s all she cared about basically.Īfter I left her office the receptionist run to her office to find out what was said and probably to continue conversing as pals with the manager. She was more concerned about me raising my voice to her earlier. She never said she will do something about this situation it appeared to be of no importance to her that is how I felt. On my way out, I stopped at the manager’s office to explain to her what is happening. This exchange didn’t go very well because I was already angry with what is happening with this employee. I looked back him and asked what his problem is and then I proceeded to complain to the manager. On Dec.12 of this year as I was walking to go upstairs, the receptionist ran from the behind the desk as if he was going to charge at me. I assume the previous receptionist informed the current one of what happened and he became prejudiced against me. Both she and the current receptionist blamed me. This happened when the laundry lady was standing in the front desk talking to the receptionist and I almost tripped because she had a laundry bag on the floor. His motive is that there was an incident with the previous receptionist. This happened around the same time of the day as the first incident happened.Įver since these incidents every time I come to the gym, he looks at me with a grimace and then smiles only with the intent to harass and provoke me. The basket was empty he proceeded to run behind me and with an angry gesture he took the towel and ran upstairs. The second incident happened when I dropped a towel in the basket. This happened about a year ago but I don’t recall the exact date. He reached over the counter to dictate to me to leave the lady alone. The first incident happened when I reached to get a towel and the laundry lady was there putting towels on the shelves. This is the third time I am placing a complaint about this individual who continues to exhibit the same behavior.

This is a complaint about the receptionist at the Crunch gym on 54th street. If this is how Crunch Fitness treats their staff one can only imagine how they treat their members. It is appalling to me that as a manager a person who is in a leadership position who should support and represent their staff members would not only allow one of their staff to be treated in such a manner but then in turn fire that staff member. The trainer who was the victim was further humiliated as she was escorted out of the gym. Today one half an hour prior to her class the trainer was called into the office and without explanation was told that she was being let go.

This trainer has worked for Crunch Fitness for three years has had no disciplinary actions nor complaints.

#Crunch fitness nyc professional

Despite being the victim of horrific verbal abuse the trainer continued her Small Group Training Session in a professional manner putting her clients first as she always does. Unable to deesculate the situation on her own the trainer sought help from a front desk employee who also became victim to the verbal assaults by the member. The trainer attempted to deesculate the situation with the irrational irate member however the member who was out of control continued to use profanity, cause a scene and disrupt not only Small Group Training but the entire gym. On the evening of at the Toms River, NJ Crunch Fitness a small group trainer was verbally assaulted and threatened by a member from the Toms River Crunch Fitness over workout space for Small Group Training.